Corporate Policy

Montcalm Collection is committed to focusing on green initiatives and policies by monitoring and reducing consumption levels, converting environmental efforts into cost-reduction and revenue-generating opportunities, while promoting the corporate and social responsibilities mandate contained below. Our CSR policy is supported by all employees who will assist in identifying and implementing eco-friendly policies.

The Montcalm Collection corporate responsibility policy sets out the principles and standards for the company. All staff at each of our hotels are required to comply with the policy.

Accessibility for All

Montcalm Collection understands that every guest has different needs, and we aim to make our hotel facilities available and accessible to all of our guests equally. In rare instances where this is not possible, we will endeavor to offer a range of facilities for guests with a perspective on disability, including:

• Designated car parking, accessible entrance, WC, accessible bedrooms.
• Induction loops can be arranged with advanced requests.
• Assistance Dogs welcome.

Community Support

Montcalm Collection is supportive of local community projects and assistance to local charities. Each request is given due consideration. We also operate environmental impact programs for each hotel.

All activities, donations, and sponsorships raised by guests, suppliers, and staff will contribute to the Company’s objective of supporting local charities.

Environmental Policy

Policy Statement

Montcalm Collection acknowledges that the environment can potentially be impacted by any of its activities, products, and services. This policy sets out how the organization will manage, monitor, measure, and otherwise be accountable for its ongoing environmental performance.

In the implementation of this policy, Montcalm Collection will adhere to the requirements of relevant local, national, and international law pertaining to the environmental aspects and impacts of the organization and ensure that this policy is kept up to date in line with those requirements.

Montcalm Collection is committed to preventing pollution wherever possible and will ensure that as well as optimizing new products, services, and processes to facilitate this prevention, existing systems and processes are reviewed to identify areas for pollution prevention. For each product, service, system, or process, this will be achieved by:

• Eliminating the use of polluting materials or technologies;
• Reducing the use of polluting materials or technologies;
• Recycling or reusing materials within Montcalm Collection;
• Transferring materials or waste outside of Montcalm Collection for recycling or reuse; and,
• Where no other option is available, controlled disposal or incineration.

Montcalm Collection will integrate environmental management procedures, processes, and planning with the general operations of the organization to maximize the potential reduction of the organization’s environmental impacts.

Through the use of environmental performance evaluation procedures and key performance indicators, Montcalm Collection will seek continual improvement in its environmental performance. This will be achieved through the proper implementation of its environmental management system. The design, development, and management of the environmental management system, related procedures, and indicators are the responsibility of senior management.

Through the implementation of this policy, Montcalm Collection will set a leading example of good environmental management for its industry.

Principles

The Environment Policy is everyone’s responsibility from kitchen porter to Executive team and sets out the responsibility for environmental performance and develops and maintains an adequate system of management, measurement, and improvements.

All actions comply with relevant regulations. Business is conducted with due regard to the environment, its habitats, and biodiversity. The business operations are regularly assessed for compliance with policy, performance, and achievement of targets. Environment considerations are taken into account in all major business decisions. Employees are encouraged to work in an environmentally responsible manner. Suppliers are encouraged to operate in an environmentally responsible manner, and such encouragement is made a condition of any supply. Where appropriate, encourage support from customers by providing them with products and services that are environmentally responsible in use. Customers are made aware of all environmental policies in the specific areas where they are in direct contact. The company will report regularly on its environmental performance.

Standards Management

• Develop and thereafter maintain an adequately documented environmental recording and reporting system.
• Ensure that the implications for the environment are taken into consideration in all major business decisions.
• When tendering for new suppliers, their green and CSR credentials will be assessed before awarding business.
• Develop and thereafter maintain a record of formal written comments concerning environmental performance and set targets for their reduction.
• Assess the business regularly for compliance with this policy.

Greenhouse Gases

• Reduce the use of energy through awareness programs and through designing efficiency into new buildings, equipment, travel, and transport, and other working practices.
• Review targets for the reduction of energy consumption. Monitor, report, and update.

Resources

• Reduce the use of water and materials through awareness programs and through designing efficiency into new buildings, equipment, and working practices.
• Set and meet targets for the reduction of utility consumption. Monitor, report, and update annually.
• Reduce, reuse, or recycle solid waste where economically and environmentally sensible. When these options are not available, dispose of solid waste in the most environmentally responsible manner.
• Set targets for the reduction of waste produced. Monitor, report, and update annually.

The following is a selection of initiatives that the hotels adopt to help reduce, reuse, and recycle:

• Dual flush toilets to save water.
• Energy-efficient windows to improve thermal performance resulting in less of a requirement for heating in winter and air conditioning in summer.
• Dedicated recycling unit.
• Separate walk-in showers to encourage guests to use the shower instead of the bath, resulting in water saving.
• Reuse of furniture and fittings after our refurbishments by donating to local charities and businesses.
• Installation of low-energy light bulbs.
• Favor supplies derived from recycled materials or renewable resources.

Daily Actions

On a day-to-day basis, the teams in all Hotels take the following actions in their contribution to helping the environment:

• Recycling of paper, plastic, cardboard, glass, mobile phones, waste cooking oil, toner cartridges, and dry cleaning coat hangers.
• Reuse towels on guest request.
• Provide newspapers on request to avoid wastage and recycle any spares.
• Daily monitor water/gas/electricity consumption to aid reducing consumption levels.
• Bulk purchase of chemicals.
• Chemical dosage dispensers.
• Donate soap bars and toiletries to charity.
• Compact waste so fewer collections required.
• Encourage car share.
• Encourage cycle to work and have provided cycle rack facilities plus discount on cycling goods with local retailers.
• Encourage local transport and provide information on their facilities.
• Purchase recycled goods.
• Provide environmental awareness and training as part of the new staff induction program.
• Ongoing environmental and awareness training.
• Have a dedicated environmental group driving forward new initiatives.
• Use conference call phones between properties to minimize travel. If travel is absolutely necessary, rail is the preferred option where possible.
• Sales team promote our environment policy and awards to clients.
• Coordinate in advance staff taxi journeys and pick-ups to minimize the number of taxi journeys.

Hazardous Substances

• Reduce the use of hazardous or non-degradable chemicals. We will work with our supplier partners to encourage the use of environmentally friendly soaps and detergents for laundering bed linen and towels. Where the use of such substances is unavoidable, train staff in their handling and disposal and take precautions to minimize the impact of spillage.
• Reduce the use of ozone-depleting substances in supplied packaging materials, refrigerants, and fire suppression systems by specifying new equipment that is free of such materials and replacing existing systems as directed by legislation. Staff are COSHH trained.

Working with Our Local Communities

• Reduce as far as commercially practicable the level of harmful or nuisance emissions.
• Collect used cooking oil and recycle it through a licensed contractor.
• Carry on business in a responsible manner with due regard to the hotels’ immediate environment, particularly at unsociable hours and in relation to noise, odor, lighting, litter, uncollected waste or deliveries and collections.
• Maintain building exteriors, outdoor equipment, and grounds to create a positive visual impact within the hotels’ community.
• Introduce contingency plans for major incidents to reduce their environmental impact.

Local Support

A selection of actions of ways in which we support our local environment, services, and suppliers:

• Provide information to guests on walks, wildlife, and parks.
• Provide information to guests on walking & jogging routes from the hotels.
• Provide cycle hire information to guests.
• Provide local transport services information to our staff and guests.
• Purchasing policy in place to ensure the hotels use eco-friendly chemicals, local and sustainable produce with minimal transport and packaging.