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Terms & Conditions

At The Montcalm Collection we take great care to provide you with the best and most helpful information through our website, and invite and advise all our visitors to read and understand our terms and conditions carefully before finalizing their bookings.

By making a booking via our website, you also accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.

Information on the website

All the information on this website pertains to ‘The Montcalm Collection’ and also information specific to every hotel in the collection. We have taken great care to make this website as clear and informative as possible and all the information here is presented with great care and attention; however The Montcalm Collection will not guarantee the information is presented correctly. And we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.

We also try to ensure that all information presented on our website is accurate, appropriate and up to date, and these benchmarks are reviewed in a timely fashion. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings.

If as a consumer you feel that certain piece / type of information is expressly needed and you cannot find it on your website, please do not hesitate to contact us and we will rectify or will provide the information required without delay.


Individual Bookings:

The bookings will only be undertaken by providing credit card details. We accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.

Completing the reservation form will not constitute a confirmed reservation. The Montcalm Collection will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.

Group Bookings:

All Group Bookings of 10 rooms or more are subject to different agreed conditions as set above for Individual bookings. For more information on Individual/Group reservations please contact or + 44 (0) 20 7479 2233.


If you need to amend or cancel your booking, you can now do it online. Simply go to View/Modify Reservation’ to make changes to your booking or ‘Cancel Reservation’ to cancel your booking and enter your reservation-id and email address. Your booking details will be displayed and you will be able to make the amendment.


Individual Bookings:

Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, The hotel will charge for one night’s accommodation.

Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking. For more information, please contact reservations on 020 7479 2233.

Group Bookings:

All Group Bookings of 10 rooms or more are subject to different agreed conditions as set above for Individual bookings. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified, unless otherwise agreed in writing. All cancellations must be made directly to the Groups’ Desk London by fax or email and we will ask for proof of written cancellation.

For more information on individual/group cancellation please contact or + 44 (0) 20 7479 2233.

COVID-19: Update to our non refundable booking policy Bookings made before 16th March 2020 for stay until 30th April 2020 – For guests with existing reservations made before March 16, 2020 until April 30, 2020, including reservations with pre-paid rates, we have waived the charges applied for all non-refundable bookings.

– For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be amended to another arrival date at no extra charge up to 72 hours before your scheduled arrival date.

To amend your booking, please contact our reservations department on +44 (0) 20 7479 2233 .

Payment policy

The majority of our hotels are now operating on a cashless basis, with the exception of Park Grand Hotels and Montcalm Marble Arch Townhouse

This hotel accepts only guaranteed reservations. You are required to enter a valid credit card number to guarantee your reservation and no charges will be made by hotel, but pre-authorisation will be taken. You are responsible for payment in full directly to the hotel upon arrival. The hotel may require an imprint of your credit card. Valid Credit/Debit Card is required to secure your reservation. Payment will be taken on arrival.

In case of Advance Purchase bookings and few promotional offers, the total cost of Advance Purchase stay is payable in full at the time of booking. Failure to provide a valid credit/debit card detail for the booking will result in an automatic cancelling of the booking. Advance Purchase Reservations are non-cancellable and non-amendable. In the event of cancellation or no-show, no refund will be given. Name on the reservation must be the same as the credit cardholder’s name and same individual must check-in for the stay. The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. In case if you are paying for someone else, please get in touch with our Central Reservations office prior to the arrival of the guest. Offer cannot be combined with any other promotional offer and the discount is non- transferable. We reserve the right to discontinue the promotion at any time without notice.

Pre-authorisation of credit/debit card

A valid credit/debit card is required at the time of making a reservation, to be used as a guarantee against a late cancellation or a no-show. A Pre-Authorisation will be placed on that Credit/Debit card for the value of the first night’s stay prior to your arrival date.

The pre-authorised amount will then be completed as credit towards the total cost of the reservation upon arrival (as long as the same card is presented and used for the payment) when the full payment will be collected.

Security Deposit

Upon arrival at the hotel, a deposit (for any incidental charges during the stay) will be required before a reservation can be checked in* The deposit can be covered either with a valid credit/debit card or a cash deposit. This to guarantee and cover the cost of any bar, restaurant and room service charges and/or other incidentals which are charged to the room account. The deposit amount is £50.00 per night up to a maximum of £200.00 by either credit/debit card or cash. If the deposit is covered by cash, this will be returned on departure from the hotel. Please note that this deposit can only be collected by the person who signed the registration card, as a valid and matching signature will be required for the collection of the cash.

The hotel also reserves the right to use the deposit to cover the cost of any accidental/intentional damage to the room or any part of the hotel premises; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.

Booking care charter

The Montcalm Collection is founded on a strong practice and is committed to maintaining excellent and efficient service.

Privacy and cookies policy

The Montcalm Collection respects your privacy. For more information on our Privacy and Cookie policy please click here.

Non-smoking policy

In keeping with the global initiative and while adhering to applicable laws, rules and regulations, The Montcalm Collection continually strives to accord a smoke-free environment for all our guests, visitors, and employees. This smoke-free environment is to be maintained, and hence smoking is strictly prohibited in the entire hotel. This includes guest rooms, corridors, bars, and lavatories. The no-smoking policy also applies to guests visiting our conference and banqueting facilities.

Only guest rooms marked and confirmed as a smoking room at The Montcalm London Marble Arch are exempt from this, and guests are requested to smoke within said rooms only.

Those not complying with the smoke-free law will be committing an offense against the law. The fixed penalty notice applicable to the person smoking is £200.00. We kindly request you to respect the law and abstain from smoking in the hotel.


Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel; they are not subject to the policies and restrictions that apply to other pets or animals.

Photography policy

Any images clicked at the property or taken from our websites/collateral may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers, and magazines must be approved by the Marketing department. For more information please contact us on .

Child policy

The hotel welcomes guests of all ages, and our aim is to make traveling with the family even more enjoyable.

Children up to 2 years may share their parent’s room at no extra charge. Baby cots are available upon request (subject to availability), and advance booking is required.

Children aged 18 years and under may not occupy a hotel room on their own and must be accompanied by a responsible adult (family member or guardian).

Photo-ID requirement for British citizen

Any guest who is a British citizen can provide a valid driver’s License (UK & EU License only) or any other ID type with a guest photo.

Photo-ID requirement for UK residents

Any guests who reside in the United Kingdom must provide a valid passport or national ID cards with a photo which states their nationality.

Photo-ID requirement for EU residents

Guests checking in from any of the European Union countries must provide either the ID card, Passport, or EU driver’s license upon check-in.

Photo-ID requirement for NON-UK & EU residents

Guests who are not from the UK or any of the EU countries can only provide a Passport as a valid photo-ID.

The Management

Montcalm Collection

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